Privacy Policy
This Privacy Policy is designed to tell you what will happen to the information you provide through this website or the ClassHive Platform (Platform) or through any other form of communication with us, ClassHive Pty Limited, our wholly owned subsidiaries, or our agents or contractors. Please be sure to read this entire Privacy Policy before using this website or the Platform, or submitting personal information to us or our agents or contractors.
Personal Information
This Privacy Policy concerns any personal information or sensitive information of yours which is provided to us.
Personal information is any information about an identified individual or an individual who is reasonably identifiable, whether the information is true or not and whether the information is recorded in a material form or not.
Your consent
By using this website and/or the Platform or otherwise providing us directly, or through others, with your personal information, you agree with the terms of this Privacy Policy and consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy, the Privacy Act 1988 (Cth) as amended (including the Australian Privacy Principles) (the Act) and other applicable privacy laws.
Passive information collection
As you navigate through this website and use the Platform, certain information can be passively collected (that is, gathered without you actively providing the information) through various technologies, such as cookies, internet tags or web beacons and navigational data collection.
This website and Platform may use and combine such passively collected anonymous information to provide better services to website visitors and Platform users, customise the website and Platform based on your preferences, compile and analyse statistics and trends and otherwise administer and improve the website and Platform for your use. Unless otherwise set out in this Privacy Policy, such information is not combined with personally identifiable information collected elsewhere on the website or Platform unless you have consented.
How we collect your personal information
We collect personal information that is necessary for our business activities and in order to provide and develop our services. We may do this in a number of ways, including:
directly from you, when you provide it to us or our agents or contractors;
from your school or educational institution; and
by analysing our own records of your use of our services, the Platform and website.
What personal information do we collect and why?
The type of personal information we collect may include your name, class, email address and, if you are a student, the apps accessed by you via the Platform and the date and times at which you accessed them. If we are not provided with the personal information that we request, we may not be able to meet your request or provide our products or services to you.
The personal information you provide us may be used for a number of purposes connected with our business operations, which include to:
facilitate provision of our products and services to you;
address or respond to any requests from you; and
develop and improve the quality and scope of the products and services we provide, and seek your feedback.
We may also use your personal information for purposes related to those described above which would reasonably be expected by you.
We will not use your information for purposes other than those described above unless we have your consent or as permitted by law (including for law enforcement or public health and safety reasons).
Sharing your personal information
We may disclose your personal information in certain circumstances, such as where we are required or authorised by law or where you have consented to us doing so.
We also may disclose your personal information to:
third party operators of apps and websites with which the Platform provides you access;
others in accordance with a request made by you;
our related companies and business partners; and
persons engaged in providing us with professional, business, technology and corporate services, when reasonably required.
When making such a disclosure we will take reasonable steps to ensure that the recipient is bound by privacy obligations.
Unless you consent, we otherwise will not disclose your personal information to third parties.
Does my personal information leave Australia?
We will only send your personal information outside Australia:
if we are authorised to do so by law;
for any of the purposes set out in this Privacy Policy (but only to parties that are subject to obligations in relation to personal information no less onerous than those in this Privacy Policy); or
if you have consented to us doing so.
Access and correction
You may request access to any of the personal information we hold about you by contacting us as specified below. We reserve the right to charge a reasonable fee for the costs of retrieval and supply of any requested information.
We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. To ensure your personal information is accurate, please notify us of any errors or changes to your personal information and we will take appropriate steps to update or correct such information in our possession.
Storage and security
We will take all reasonable precautions to safeguard your information from loss, misuse, unauthorised access, modification, disclosure or destruction. We may store your information in our cloud systems. We implement a range of physical and electronic security measures to protect the personal information that we hold, including access controls, secure coding techniques, encryption and other information security good practises.
You should keep in mind that no internet transmission is ever completely secure or error-free. In particular, e-mails sent to or from this website may not be secure.
Links to other websites
This website may contain links or references to other websites, and the Platform provides teachers and students with centralised access to third party apps and websites, to which this Privacy Policy may not apply. You should check their own privacy policies before providing your personal information.
Complaints
If you have any questions or concerns about our collection, use or disclosure of personal information, or if you believe we have not complied with this Privacy Policy or the Act, please contact us as set out below. Our Privacy Officer will investigate the complaint and determine whether a breach has occurred and what action, if any, to take.
ClassHive Pty Limited will take any privacy complaint seriously and will aim to resolve any such complaint in a timely and efficient manner, and our target response time is 30 days.
ClassHive Pty Limited expects our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the Officer of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):
Office of the Australian Information Commissioner (OAIC):
Phone: 1300 363 992
Web: www.oaic.gov.au
Complaints must be made in writing to:
Director of Compliance
Office of the Australian
Information Commissioner
GPO Box 5218
Sydney NSW 2001
How to contact us
If you wish to exercise your right to opt-out of receiving our marketing materials, or you have any questions or concerns about this Privacy Policy or our information practices (including whether and what type of health information we hold about you), please contact us at:
Phone 02 8667 0738
Email info@classhive.com.au
Address The Sydney Hive
31 Princes Highway
St Peters NSW 2044
Changes to this Privacy Policy
Our Privacy Policy may change from time to time as updated on this website. Before providing us with personal information, please check this Policy on our website for any changes.
This Privacy Policy was last updated 18/2/2022.